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Pepperi B2B eCommerce vs. BigCommerce: Aggressive Evaluation


Staff member
Mar 22, 2024
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In its early years, BigCommerce established itself as a B2C resolution tailor-made for small to medium-sized companies (SMBs). Nonetheless, in 2019, the corporate made a strategic transfer to develop into the B2B market, making it a comparatively new entrant within the B2B eCommerce area of interest. This growth was achieved by means of partnerships with six e-commerce expertise suppliers: Apruve, Brightpearl, Bundle B2B, Nextopia, PunchOut2Go, and ShipperHQ. BigCommerce additional enhanced its B2B capabilities by buying Ninja B2B in 2021 and Bundle B2B in 2022.​

BigCommerce B2B Numbers

By Q1 of 2022, BigCommerce had amassed roughly 13K accounts with an annual contract worth exceeding $2,000. But solely 19% of those accounts had been utilizing BigCommerce for B2B gross sales.

Amongst these clients, some discovered their B2B wants met with out-of-the-box BigCommerce options, whereas others crammed within the gaps with third-party functions that got here with further prices.​

“Some clients expressed concern about limits to BigCommerce’s out of the field B2B performance and a consumer’s capability to create and modify B2B workflows, in addition to the answer’s underpowered Product Data Administration (PIM) and Order Administration System (OMS).”

Paradigm Analysis, July 2022​

The truth that solely 19% of accounts use BigCommerce B2B highlights an ongoing problem for the platform. Regardless of their strategic strikes, acquisitions, and the launch of varied B2B options, BigCommerce nonetheless lacks crucial ‘out-of-the field’ B2B performance and stays predominantly oriented in direction of serving B2C retailers. A good portion of its $279M income nonetheless comes from B2C retailers, indicating that B2C stays the core focus of the corporate’s enterprise.​

“BigCommerce’s clients are primarily within the SMB market, and the platform doesn’t have many confirmed enterprise deployments. BigCommerce solely has a small variety of clients with a GMV over $50 million. Giant/enterprise corporations might want to ask for reference clients that go well with their use circumstances.”

Gartner Magic Quadrant for Digital Commerce, 2021

“BigCommerce principally sells to small and midsize organizations with an annual gross merchandise worth (GMV) of lower than $10M.

Gartner Magic Quadrant for Digital Commerce, Aug. 2023

Pepperi Get Demo CTA

Pepperi Get Demo CTA

Why Ought to B2C Companies Search Objective-Constructed B2B Commerce Distributors?

The rationale behind B2C companies selecting the identical vendor for his or her B2B operations is considerably unclear. The principle good thing about doing that is the comfort of getting a shared product catalog. Nonetheless, it’s not about sticking along with your present B2C vendor simply because they added a number of B2B options.

As a substitute, it’s important to think about purpose-built B2B commerce distributors that show a deep understanding of the distinctive wants and necessities of B2B companies and might meet the particular wants of various B2B stakeholders like gross sales reps, patrons, van gross sales and buyer assist.​

Key B2B eCommerce Options Comparability

Let’s take a better have a look at BigCommerce B2B and Pepperi’s Unified B2B Commerce platform and examine options throughout 15+ parameters:


Why Distributors Select Pepperi B2B Commerce Platform?

On this comparability, it turns into clear that Pepperi is constructed with B2B necessities in thoughts and emerges as a robust B2B eCommerce contender, with the next distinctive strengths that distinguish it from BigCommerce’s B2B providing.

Consumer Profiles

Not like BigCommerce that’s centered round consumer roles with primary permissions, Pepperi makes use of Profiles to assign completely different functionalities, workflows and kind layouts to teams of customers. For instance, a “Rep” profile for order-taking, a “Merchandiser” profile that solely performs stocktaking and fills go to stories, a self-service ordering “Purchaser” profile on Pepperi’s cellular Storefront, or a “Again-Workplace” profile for a consumer who solely takes inbound gross sales calls. One may also create language-associated profiles, reminiscent of an “English Rep” profile and “Spanish Rep” profile.

Profiles give the admin the choice to manage the information and the performance uncovered to consumer profiles with completely different tasks and superior permissions within the group. For instance:

  • Supervisor profile can edit pricing on orders, whereas Rep profile can’t.
  • Show Merchandise names and descriptions in numerous languages to Reps in a number of nations
  • Rep profile can view an “Deserted Carts” report for all their clients, whereas Consumers of these clients can’t view such a report.
“Some OOTB options are inadequate for big enterprises, reminiscent of granular roles and permissions, advanced catalog administration, search merchandising, personalization, and unified commerce. These gaps could be narrowed by third-party integrations at additional value.”

Gartner Magic Quadrant for Digital Commerce, Aug. 2023

Pepperi Contact Sales CTA

Pepperi Contact Sales CTA

Billing Mannequin

Not like BigCommerce, in Pepperi, the pricing is mounted and isn’t tied to any variables. In BigCommerce, value is tied to the corporate’s gross sales income and USD even when the enterprise just isn’t US-based. On this state of affairs, even when gross sales are flat, the subscription value will enhance robotically and by a considerable quantity if the change fee rises and the gross sales quantity surpasses the billing threshold.

Enterprise Guidelines Engine

Pepperi boasts a robust Enterprise Guidelines Engine, enabling companies to determine extremely adaptable workflows, automate duties, and implement business-specific logic. Be it intricate pricing fashions, low cost guidelines, or order approval processes, Pepperi’s Enterprise Guidelines Engine excels in managing them effortlessly and stays adaptable to evolving enterprise necessities.

BigCommerce B2B falls quick when in comparison with Pepperi’s flexibility in its assist for intricate enterprise guidelines and workflows. To achieve related capabilities, BigCommerce B2B clients have to fill within the gaps with third-party functions that after all incur additional prices.

Native Cell and Net Apps

Not like BigCommerce which primarily depends on responsive net design, Pepperi supplies native cellular and net apps for each gross sales reps and eCommerce patrons. This ‘native’ method ensures a seamless and constant expertise throughout numerous units, permitting gross sales reps to take orders within the area, and patrons to position orders on-line with ease. The native app gives offline entry, guaranteeing that gross sales orders could be taken and entry very important data offered even in areas with poor connectivity.

Gross sales Rep App

Not like BigCommerce B2B which lacks a devoted ordering portal for gross sales reps, Pepperi supplies complete options for each gross sales reps and B2B eCommerce patrons. Gross sales reps can use the platform to position and handle orders, entry account knowledge, and conduct in-person or digital gross sales conferences successfully.​

Pepperi Contact Sales CTA

Pepperi Contact Sales CTA

Single Again Workplace for Gross sales Reps and B2B eCommerce

Pepperi’s ‘unified’ platform creates a seamless convergence level for each patrons and gross sales reps, all inside a single, built-in resolution. Which means that companies can consolidate their back-office operations right into a single hub, with a single enterprise logic, simplifying the method of managing and connecting numerous gross sales channels.​


BigCommerce ventured into the B2B area in 2019, primarily concentrating on small and midsize organizations with an annual gross merchandise worth (GMV) of lower than $10 million. Nonetheless, it seems that BigCommerce’s B2B choices typically fall quick in assembly the wants of pure B2B companies, particularly mid-size corporations and enterprises with advanced B2B necessities.

A notable disadvantage with BigCommerce is its reliance on third-party apps for important B2B capabilities and options, relatively than having these options as an integral a part of their platform. This may create challenges for companies, because it requires changes to their product technique to work round these limitations. Moreover, integrating these third-party apps typically comes with further prices.

In distinction, Pepperi is designed particularly for the B2B market and supplies a broader vary of B2B options. With its highly effective enterprise guidelines engine, native cellular and net apps, a devoted gross sales rep app, and a unified again workplace for B2B eCommerce, gross sales reps, van gross sales and inside gross sales, Pepperi gives a compelling resolution for corporations transitioning their B2B operations on-line.

Whereas BigCommerce could go well with smaller B2B companies with easier wants, Pepperi’s complete B2B capabilities and unified method make it a stronger selection for corporations searching for a extra strong and unified resolution for his or her B2B Commerce necessities.​

Pepperi Contact Sales CTA

Pepperi Contact Sales CTA

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